Returns & exchanges

The 30-day window

You have 30 days from the delivery date to return an item for a refund or exchange. Returns are free within the United States when the item is faulty; otherwise a flat $4.95 return label fee is deducted from your refund.

Items received after the 30-day window may be refused or, at our discretion, accepted for store credit at 50% of the paid price.

What we can accept

A necklace is eligible for return when it is unworn, unaltered, and in its original condition with the gift pouch, card and any protective film intact. We inspect every return in the studio.

• Accepted: unworn necklaces with original packaging and hygiene seal where supplied.
• Accepted: items that arrived damaged, tarnished or incorrect — always covered by us.
• Not accepted: pieces showing wear, perfume, makeup or lotion residue.
• Not accepted: personalised, engraved or made-to-order pieces.
• Not accepted: final-sale items, which are marked on the product page at checkout.

How to start a return

Refunds

Approved refunds are issued to the original payment method. Processing takes 5–10 business days after we email you that the return has been accepted; your bank may take a further 2–3 business days to show the credit. Original shipping charges are refunded only when the item was faulty or incorrect.

Exchanges

We are happy to exchange for another piece of equal value or issue store credit for the difference. Exchanges follow the same inspection process. If the replacement is out of stock, we will offer a refund or a back-in-stock reservation, whichever you prefer.

Damaged or faulty items

If a piece arrives damaged or fails within 60 days of normal wear, email us a photo and your order number. If we confirm a manufacturing fault, we will replace the item free of charge and cover both directions of shipping. Accidental damage, cord breakage from force and tarnishing caused by perfume or chlorine are not covered.

Final sale

Pieces marked Final sale cannot be returned or exchanged. Gift cards are non-refundable. If you are unsure whether an item is final sale, check the label on the product page before ordering or ask us first.