Shipping & delivery

Processing time

Orders placed before 1pm ET on a business day are packed the same day. Orders placed after 1pm ET, at weekends or on US holidays are packed the next business day. You will receive a confirmation email as soon as your order is accepted, and a second email with tracking once the parcel leaves our studio.

During launch weeks and seasonal gifting periods, packing can take up to two business days. If your order is time-sensitive, reply to your confirmation email and we will mark it for priority handling.

Shipping rates

Delivery estimates begin once the carrier scans your parcel, not when the order is placed. Remote areas and PO boxes may take one additional day.

Delivery & tracking

Every parcel ships with a tracking number and is marked “safe drop” where the carrier allows it. Use the link in your dispatch email or open My account to follow the parcel. If tracking has not moved for five business days, contact us and we will open a trace with the carrier.

We ship to all 50 US states. We do not currently offer international delivery; customers outside the United States can email us at hello@brynlo.shop to discuss a one-off arrangement.

Address changes

We can amend a shipping address while an order is still marked Processing. Email us with your order number and the corrected address as soon as possible. Once a parcel is handed to the carrier we cannot redirect it; if it is returned to us as undeliverable, we will contact you to arrange reshipment at the original shipping rate.

Lost, stolen or damaged parcels

If your parcel arrives damaged, photograph the outer box and the contents before disposing of anything, then contact us within 48 hours. If a parcel is marked delivered but you cannot find it, check with neighbours and your building desk, then contact us within seven days. We will file a claim with the carrier and, where a replacement is available, ship it free of charge.

Taxes & duties

Sales tax is calculated at checkout based on your shipping address and is shown before payment. Because we ship only within the United States, no customs duties apply to your order.

Order issues

For a missing item, a wrong item or an address you need changed, write to hello@brynlo.shop with your order number in the subject line. We answer within one business day and will always confirm what we have done in writing.

Return shipping is covered by us when the fault is ours. For change-of-mind returns, see the returns policy.